Sales managers play a key role in developing strategies and planning, building sales teams and practices, and establishing tactical sales plans. The current business ecosystem requires an omnichannel sales approach. You require an Enterprise Resource Planning solution that allows you to automate sales processes and easily manage inventory and pricing. In this sales manager’s guide to buying ERP software, we will walk you through the key elements of a great solution.
Your retail ERP software should surface visibility of Year-on-year sales, Cost per lead, Time to close, Sales by region, and high-value products
With ERP software, like Acumatica, which integrates with all major eCommerce platforms such as Shopify, WooCommerce, and many others, you can easily monitor the following KPIs: cart abandonment, unique visitors, leads, close ratios, cost per lead, and cost per sale.
Your ERP should automatically reflect all web sales in warehouse and fulfillment operations and simply the coordination of omnichannel sales with in-store sales for those businesses that trade both physically and online.
As a sales director, it is crucial to know the true cost of all items. This includes wholesale costs, fulfillment, returns, transaction costs, and more. Your ERP should enable you to identify your most popular and high-value products by store/region to ensure that you always have sufficient inventory available for targeted promotions and seasonal changes in demand.
In a world where customers love instant gratification, having visibility of online requests to chat, answer questions, and resolve issues, you can improve your customer service with quick responses. A great ERP allows you to track each customer interaction with your customer from their first contact all the way to when you close a sale.
You can improve customer satisfaction with better insight into your customer’s buying processes. ERP software allows you to create accurate sales projections and provide a view of where each of your accounts stands at any time and from anywhere you are.
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