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Our success in service means you have access to the best ERP services

Your ERP platform is too important to leave in the hands of a general-purpose IT consultant. Brilliant Link is a selected business partner by both Acumatica and Sage. And that’s why when you choose Brilliant Link, you can count on receiving personalised service and expert support. Of course, your business isn’t standing still. Your needs will change over time. But don’t worry—we are more than just technology experts who can help you go live. We also have the business savvy to anticipate what you’ll need when you add another 25 employees—or another R10 million in revenue. We’ll make sure your ERP implementation can support your unique business processes today, tomorrow, and for years to come. Brilliant Link is one of the most awarded Sage 200 Evolution partners in South Africa, having received multiple awards since 2005 for the ERP services we provide.

Projects and Implementations

Our Projects Team include consultants with many years of experience in implementing and configuring ERP software. We have successfully completed over 320 software implementations across various business verticals. These implementations include small, medium and large clients. Brilliant Link has gained a reputation for excellence and is in a position of strength to deliver on our customer's mandate.

Reporting and Analytics

The Reporting and Analytics division is an integral part of your team. We provide valuable expertise within our suite of tools which include Sage Intelligence and Microsoft PowerBI. Whether it is Financial Management Pack reporting, Sales Analytics, Inventory replenishment Modelling or any other reporting requirement our qualified team are able to deliver meaningful dashboards and reports custom suited to your business.

Information Technology

Our Information Technology division was established after many of our customers requested IT support with the same level of service as our existing software consulting divisions. We supply hardware and software support as well as providing comprehensive business solutions such as Brilliant Link's Hosted Private Server Cloud solutions which provide you with a centralized, safe environment to implement your software solution on - accessible from anywhere in the world with lightning quick access.

Development

Many software implementations require a measure of development in order to be a 100% fit for purpose. Whether it is an integration with another operational software solution or a bespoke application designed to fulfil a unique business need, our development team are able to deliver the solution. We have designed an IaaS tool which allows us to quickly integrate with Retail, Manufacturing, Operations and other software. More customised solutions include Production Planning, e-Statement and PDF Merge and our Sage200Configurator which allows for fast setup of new databases.

Support and SLA

This Team is the oil which assists our customers in keeping their businesses performing optimally. We offer a diverse set of SLA Plans allowing our customers the ability to tailor the level of support and additional value-added services to their requirements. We are the leaders in maintaining offline branch accounting environments and with immediate response times, we pride ourselves on customer service. Our Brilliant Link BOT gives us the ability to remotely monitor both customer environment, database as well as financial and user-based metrics. This gives us the ability to inform our customers and resolve any issues identified proactively.

Acumatica Case Studies and existing customer success stories
  • Training & Service
    • Acumatica Open University – Self-paced online training on an ever-growing list of Acumatica Cloud ERP suites and modules.
    • Implementation planning & training – Work with us to develop an implementation project plan for your project team.
    • Consulting, customisation, & upgrade services – We have the business knowledge and technical skills to help you tailor, and possibly customise, your Acumatica software for your business.

  • Support
    • Personalised support – We understand the unique needs of business in Africa and we are totally committed to your success. As your Acumatica partner we will be with you through all stages of your Acumatica lifecycle.
    • Requirements & selection – After assembling, prioritising, and documenting your business requirements for your new system, we will carefully go over these requirements to determine whether Acumatica fits your business needs. We can then assist in deploying Acumatica if it makes sense for your business.
    • Customer direct support – In addition to the self-help services you can access through Acumatica Customer Portal, the Acumatica Direct Customer Support program allows you to choose the right level of support for your Acumatica solution.

Sage-200-logo
  • Training & Service
    • Implementation – Expertise in installation and implementation of Sage 200 Evolution accounting software.
    • Training – Comprehensive on-site or off-site training courses for all aspects of the business management solutions.
    • Development – Developing third-party applications customised for your business needs, which is able to integrate with any Sage Evolution module.
    • Reporting & analytics – In-depth reporting of your business data, with an analysis and insights on how to improve your efficiency and profitability.

  • Support
    • System audits – Full configuration audits to ensure that your Sage 200 Evolution software or module operates smoothly.
    • Support plans & adhoc support – Our support service where our consultants resolve any issues you may be experiencing, whether they assist on-premise or via our call centre.
    • Implementation recovery specialists – We’re on Sage’s speed dial when a client needs assistance, during the implementation stage of their software, with trusted specialists.

  • Community
    • Community user groups & forums – Join the discussion in Sage User Groups and Community Forums at [link to be confirmed].
    • Sage product videos – Discover new product tips, watch application demos, and more in the [link to be confirmed].
    • Webinars – Which technology trends are important—and which are just hype? How can you get the most out of On Premise ERP? What does the future hold for small and mid-sized businesses? Get answers to questions like these by tuning into Sage Webinars. You can register to join us live, or watch webinar replays at your convenience [link to be provided].

ULTRA RESPONSIVE

Need help immediately? We guarantee fast responses and service excellence for all queries.

Contact us today for a quote, a demo or site analysis and we will implement the right solution in your business.

CONTACT US

Physical Address
Unit 6, Boskruin View Office Park
Corner Ysterhout & Kelly Road
Boskruin, Randburg