01 Feb The Return on Experience of ERP
Getting things done is great. But, getting things done in a manner that your customers, staff, and management will enjoy is priceless. By prioritizing return on experience (ROX), you can eliminate deficiency in employee and customer communications, increase control over operations, and improve efficiency. In this guide, we discuss what ROX is and how ERP improves your return on experience.
As you attempt to reduce production costs, it is vital to consider less harmful ways of achieving this. Even though cutting down on the number of components such as employees & technology, it is better to reduce production costs without affecting your customers’ experience or product quality.
What is ROX?
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We all know what a return on investment (ROI) is, however, it is also crucial to prioritize your return on experience (ROX). ROX is a complete approach to understanding and increasing the value of your investments through customer experience, employee experience, and leadership experience. This is why you cannot discuss ROX without enterprise resource planning(ERP).
Improving Customer Experience
With an ERP solution that integrates with CRM, you can improve your understanding of your customer’s requirements. With full visibility of all your customer information, you empower your team with the necessary insight to improve your customer experience and customer service.
Track your customers purchasing cycles and stay aware of all customer interactions throughout the customer lifecycle. As customers become more demanding, it is vital to keep up with those demands and ensure you always have what they want, when they want it.
Improving Employee Experience
Nothing discourages employees more than redundant and repetitive tasks. By streamlining processes and automating repetitive tasks through ERP, you can free up your staff’s time and allow them to focus on more important tasks.
ERP brings all aspects of your operating environment into one interface allowing cross-departmental collaboration. By providing a collaborative environment, ERP ensures that your team is always on the same page with a single version of the truth.
Improving Leadership Experience
In a fast-paced business ecosystem, you no longer have the luxury of time. Gone are the days of taking long to compile or receive reports. Fast-track your decision-making with comprehensive and real-time insights from your ERP system.
ERP simplifies reporting and offers consistent and reliable visibility on all key metrics and performance indicators. Not only are you empowered with faster decision making but you can also make smarter decisions and respond to the ever so volatile business environment.
The first step to improving your return on experience is by investing in an enterprise resource planning (ERP) solution that empowers your organization with above-average customer experience, employee experience, and leadership experience.