How ERP Improves Internal Communication

A call comes in from a prospective customer who then speaks to your sales staff about a promotion they saw. The sales team loads the customer onto a CRM system. When it’s time to send a quote, they then have to export the client’s data and send it through to your accounts team that uses a different system. Between all the manual data capturing and wasted time, how many errors could you avoid by using an integrated system instead?